FAQs

General 

What is your return policy? 

If you need to return an item please email us at info@ntpercussion.com

For non damaged, non defective products, we usually allow 30 days to initiate a return. The product must be in new condition. When the products are received and inspected we can refund your money at that point. Contact us for more information.

If you purchased your product through one of our retail partners, you will need to return your product through that seller. 

Do you ship internationally?

Yes, we do! We ship to most countries. Be sure to enter your full international shipping address at checkout. If we have any issue shipping to your country or address, we will let you know as soon as possible.

Product Usage

Do I need a set of RhymClips for each RhymBlock/RhymBell?Yes.

It is best to attach the RhymClips to your RhymBlock or RhymBell and leave them attached and not attempt to switch them between products. This way you can use multiple blocks/bells to create unique rhythms.

How can I choose the best wood for the block to purchase?

Each wood type has a different sound but generally the Maple is a good overall tone for general usage.  You can also check out the  RhymBlock Wood Types page for more information.

Can the Hi-Hat Stryker be setup to be pushed out of the way when using brushes or sticks?

Yes, it can be setup to rotate around to the side easily. During assembly, a gap can be left when tighting the clutch around the Hi-Hat Stryker brack as shown in the image. This will allow the Hi-Hat Stryker to swivel around to the sides.

Support Questions

How do I attach the RhymClips to the RhymBlock/RhymBell

There is only one screw per RhymClip, so the attachment is very easy. It may be easier to start rotate the RhymClip with the screw in it, to start the screw by hand. Then use a standard #2 Phillips screwdriver to attach. This may require a firm touch when screwing due to the nylon coating on the screw to prevent loosening while playing.

Can I adjust the height of the RhymBlock for my style of play?

Our patented RhymClips have an adjustment for height on them. You can check out the videos on mounting in Instructions and Education to see how that adjustment is made.